How does The Fitting Room work?
Our marketplace showcases the most original designers from around the world, allowing you to connect directly with them and shop for unique products. You can even personalize your garments with our talented designers.
Please note that since your orders will be shipped directly from our international designers' inventories, delivery times may vary depending on the location, product, and personalization requirements.
For more information on delivery times, please refer to the Checkout page and the Designer's Product Page, which contain a complete list of delivery information.
I have an inquiry about a product, who do I contact?
If you have any questions or concerns about our products, please do not hesitate to contact us at firstname.lastname@example.org.
What do the terms: “Bespoke” or “Made-to-measure” mean?
Some of our designers offer an exclusive service where they can alter the measurements of a piece to fit your style or create a custom design curated especially for you.
For more information on this service, please refer to the product page or the designer's profile, where you can find additional information.
I received a wrong or damaged product
If you received the wrong item, please don't worry. You can easily initiate a return request by visiting the 'My Orders' page and starting a 'New Return Request'.
Please note that to be eligible for a full refund, the item must be unused and in its original condition. The return must be requested within 14 days of delivery.
My order is missing one product
If you find that any items are missing from your order, please contact us at email@example.com and provide us with the details of the missing products and your order number.
How can I know if The Fitting Room received my order?
After you place an order with us, we will send you an email to confirm that we have received your order. Please note that we will send a separate email to confirm your order.
Before we can accept your order, we must first verify your credit card details, confirm the delivery address, and locate and ship the items you purchased. Once we have completed these steps, we will send a second email to confirm your order.
If there are any issues with your order, we will notify you immediately, and your payment will not be accepted until the issue is resolved.
After I place my order, is it possible to change, amend or cancel it?
Please note that our service is currently unavailable. However, if you need to modify or cancel an order, please contact us at firstname.lastname@example.org.
Alternatively, you can wait until you receive your order and then initiate a return request by visiting the 'My Orders' page and submitting a 'New Return Request'.
Where do you ship to?
We are proud to offer global shipping for our products! However, there are some countries that may not be eligible to receive shipments due to embargoes or sanctions.
How do I reship my order if I haven't received it or if I missed the delivery?
If our delivery team has attempted delivery three times and you were not available to receive the package, please contact us at email@example.com to reschedule the delivery.
My order was sent to a wrong address.
Don't worry! We're here to help. If you need to correct the shipping address for your order, simply reach out to us at firstname.lastname@example.org and provide us with your order ID and the updated shipping address.
How can I track my order?
Tracking your order is easy! Simply go to the 'My Orders' page to check the status of your order. Once your order has been delivered, you will receive a notification from us.
How do I change my scheduled delivery address, time or date?
If you need to change your address or reschedule the delivery of your order, please contact us at email@example.com. Please note that any address changes must be made within the same country where the package was initially intended for delivery. Additionally, if your order has already been shipped, we may not be able to change your address.
What are the shipping and return costs, and how long will it take to deliver my order?
Please note that shipping and import fees, as well as lead times, may vary depending on the location of each designer's warehouse from where your order is being shipped. To help you better understand the expected delivery time and cost for each product, please refer to the designer's location information provided on both the product page and their profile.
Why do I receive several deliveries for a single order?
Please note that we work with numerous designers located around the globe, and your order may be shipped directly from multiple locations. As a result, you may receive multiple packages for a single order.
Can I return products?
The Fitting Room offers you 14 days from the date of delivery to return or exchange any item.
To initiate a return or exchange, simply go to "My Orders" in your account, click on "Request New Return," and provide the reason for the return. Make sure to have your Return Slip and Air Waybill ready. If the Air Waybill is missing, contact us at firstname.lastname@example.org.
The cost of returning an item is the responsibility of the customer; unless the customer has a valid reason, TFR will bear all return shipment charges.
Products that are not eligible for return:
- Personalized or made-to-measure pieces
- Items on Sale
- Any refunds you receive will be credited to your original payment method. You will be given a store credit if the item was a gift.
Please be aware that some designers may have their own return policies that restrict certain items from being returned. Check the return policy for each product for specific information.
I can’t create a return request.
To initiate a return, please ensure that your order status is marked as complete. If it hasn't been updated yet, please send us a message at email@example.com with your order number, and we will inform you when you can proceed with your return.
If you change your mind and wish to cancel your return request, please contact us, and we will be happy to assist you.
Can I exchange products?
Currently, we do not offer exchanges. Instead, you can initiate a return for the original item within 14 days of delivery and place a new order for the item you want.
When can I expect my refund?
After we receive your returned items, we will conduct a quality check which takes 2-3 days. You will receive an email update regarding the status of your return request, whether it's accepted or rejected.
If your request is approved, your refund will be processed within 7-10 days. However, if your request is rejected, we will send back the product to you, and you will not receive a refund.
How can I track my return?
You can monitor the progress of your return by visiting the "My Orders" section, where you can check the status of your order:
- Pending Approval: Our team will review your return request and notify you once it's approved.
- Approved: You will receive a new Airway bill and a link to schedule a pickup date and time. Kindly print the return shipping label and the Airway bill and include them with the package.
- Package sent: The courier has collected your package and is on its way back to the designer at The Fitting Room.
- Closed: After the quality control process is completed, you will receive an email confirmation with an estimated time for your refund.
What is your return policy?
We offer a 14-day return policy from the date of delivery for any unused products in their original packaging for a full refund. The customer is responsible for return fees unless there is a valid reason for return, in which case TFR will cover the shipment charges.
Please note that made-to-measure and bespoke products are not eligible for return.
To initiate a return, simply go to your orders and request a new return, providing the reason for the return. Please ensure that you have your Return Slip and Air Waybill available.
If the Return Slip is missing from your package, please contact us at firstname.lastname@example.org
What types of payment do you accept at The Fitting Room?
There are various payment methods that we accept, including Visa, Mastercard, American Express, and Union Pay.
Why was my payment declined?
Please ensure that the bank information, including the CVV or card numbers, is entered correctly. Additionally, please verify that you have sufficient funds to complete the transaction.
If the issue persists, please reach out to your bank to determine if there are any issues with your card.
How can I choose my payment currency?
The currency will be automatically set to the region where you are shopping, but you can change it on the top left corner of the homepage. The Fitting Room accepts currencies such as AED, SAR, KWD, OMR, and QAR. If you are unable to find your country's currency, the default currency will be set to AED.